Credit Compensation and Refund Policy
- The Users may purchase credit packages to spend in the available areas of the website; therefore the selection of services must be preceded of the consultation by the User of the correspondent content, price list and means of payment made available on the website.
- No refund or cancellation request will be accepted in the case the User has begun to consume the credit package purchased. Some refunds are however possible subject to the conditions set forth in the following clauses.
- Los isleños de Lesbos will only compensate/refund credits in the amount proportionally determined in accordance to the price paid and problem effectively reported when any credit is lost due to dysfunction of Los isleños de Lesbos.
- Subject to the terms and conditions hereof, every User shall be made aware that when he/she is about to invite Model into the Private chat, it is recommended for him/her to indicate and/or repeat any specific request towards a Model from the onset of the private chat in case the private show is not in line with his/her expectations. Merits of User’s claims for refund based on unmet requests will not be considered if the User fails to follow the above recommendation.
- Due to the payment system applied by the Website Operator and third-party payment processors and provided that cash refund conditions are met, cash refunds shall only apply for the same amount as that originally paid upon a certain credits package purchase provided that the related credits balance has not been used or spent, even partially. As a result, no partial cash refund of credit packages bought is ever possible. This therefore means that whenever a credits package balance is partially used (including credit rewards), a refund may only take place in the form of credits (and not cash) up to existing prior credits balance, subject to eligibility conditions. Eligible cash refunds, will be processed using the same payment method applied to the credits package originally purchased and for which the refund is requested. As a result of a cash refund, the corresponding amount of credits will then be deducted from your account's balance. You shall remain aware that certain payment methods do not allow any refund due to underlying technical restrictions pertaining to their use.
- Amounts spent on related services, such as Private Photos/Videos, Erotic Stories, Tips, Virtual Gifts, Spycam, Offline Private Messages are not subject to refund/compensation.
- Los isleños de Lesbos will not be liable for any defamatory, offensive or illegal conduct of any User, or for any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, alteration of or use of records, whether under contract or tort theory, or under any other cause of action, for any amount over and above the amount paid by the User to Los isleños de Lesbos.
- Under no circumstances, including, but not limited to, negligence, shall Los isleños de Lesbos or any of its related, affiliated companies be liable for any direct, indirect, incidental, special, consequential or punitive damages that result from the use of, or the inability to use the service, without prejudice of the established in the present clause.
- Please take into consideration that Los isleños de Lesbos reserves the right to round payments to be paid as a compensation / refund, and therefore, Los isleños de Lesbos shall be entitled to apply rounding.